Top 10 ways to use Google Apps in Retail

Learn how retailers are using Google Apps to increase store associate engagement, drive revenue, and bring products to market faster.

1. Securely create and manage digital brand assets for the entire company.
drive-128The amount of digital content created and managed by retailers continues to grow exponentially. Publish lookbooks for the latest product line. Manage rich-media assets like images, logos, and videos across every retail channel. Create and distribute catalogues. Google Drive
syncs to the cloud so everyone’s always accessing the most up-to-date content, and its sharing features and access controls make working with external ad agencies and vendors simple and secure.
Customer video: Astley Clark
Try it: Interactive Drive demo
Learn how: Drive
2. Train your store workers anytime, anywhere, from any device.
hangouts-128Training store workers across many locations, shifts, and products? It’s easy to create a self-service training portal. Just store all your product launch videos, marketing campaigns, promotions, store return policies, and safety procedures in Google Drive, then embed these stored files in Google Sites. If you need live training, conduct a virtual training class across the globe with
Google Hangouts
to save time and travel costs. You can even record the training to make it available on-demand later!
Customer video: EAT.
Learn how: Drive | Sites | Hangouts
3. Empower corporate and store workers with social networks.
hangouts-128Use Google+ social communities within the organization to help employees learn from each other, share ideas to increase in-store sales, generate best practices, provide feedback on new products, and create a sense of community.
Customer video: Woolworth’s
Learn how: Google+
4. Increase store sales with better store associate effectiveness and world class service.
drive-128Provide store associates with the tools they need to best serve customers from the store floor. Whether answering customer questions or providing recommendations, store associates can use their phones or tablets to access product specifications, promotions, videos, and FAQs stored in Google Drive andGoogle+. If customers or associates need other expert opinions, they can reach out to their peers by posting a question on Google+
Customer video: Design Within Reach
Learn how: Drive | Google+
5. Manage store operation processes online, from any device.
forms-128Streamline your business processes by moving all your operations and processes online. With Google Forms, you can create electronic forms for product recalls, time off requests, ordering supplies, acknowledgements of company policies, and more in just a few minutes. These forms are easy to update and can be accessed from kiosks, computers, or mobile devices.
Customer video: Ocado
Learn how: Forms
6. Manage tasks and schedules for all stores and employees online.
forms-128Tracking tasks and schedules across multiple stores and hundreds of employees can be time consuming. Use
Google Sheets and Google Calendar together to create a dynamic schedule—plan and distribute tasks, track their completion, manage exceptions, and more, all in one place. Store workers can access these schedules remotely from their mobile devices or through any web browser. Need feedback or updates on a task? Employees can directly add comments and change their statuses in Google Sheets.
Customer video: Tiger Lily
Learn how: Sheets | Calendar
7. Access important company information any time, from any device.
forms-128Keep all internal news, executive blog posts, project schedules, product documents, local and store-wide promotions, online forms, training content, and more in a single
Google Sites
website. Now your organization has a one-stop destination for all important information, which any employee (or just a select group) can access any time, from any device.
Customer video: All Saints
Learn how: Sites
8. Recruit, interview, and onboard store workers quickly.
forms-128Retailers experience very high employee turnover, so shortening the recruiting and onboarding process improves the bottom line. After interested candidates submit their information through Google Forms, you can conduct interviews with your top choices from anywhere in the world with Google Hangouts. Then, streamline the onboarding process with a Google Sites website containing new employee checklists and onboarding tasks.
Customer video: EAT.
Learn how: Learn how: Forms
| Hangouts | Sites
9. Bring products to market faster with increased supplier collaboration and management.
apps_for_work-128Collaborate and share product designs, quality guidelines, KPIs, and mock-ups in a secure workspace using
Google Drive. Manage activities with a shared task list in Google Sheets or a shared team
Calendar. Crowd-source feedback on product designs and materials from employees, suppliers, and plants in
Google+
. Hold live video meetings with your suppliers in Google Hangouts to improve communications and reduce cycle time.
Customer video: Made.com
Learn how: Drive | Sheets | Calendar | Google+ | Hangouts
10. Manage and track store construction projects.
apps_for_work-128Stores are constantly changing their physical footprint; whether you’re opening a new store or rebuilding your space, coordinating every task with various internal departments and outside contractors is a challenge. Collaborate on task assignments and timelines in shared Google Sheets
and Calendar. Different locations between teams isn’t an issue either—just hold virtual meetings anytime, anywhere with Google Hangouts
Customer video: Tory Burch
Learn how: Sheets | Calendar | Hangouts

Checklist – 5 IT items to sort out before the holidays

As the year comes to an end, you’re counting down the hours until the end of the office work day. To ensure that there are no hassles or worries while away, it is good practice to go through the following checklist to ensure your IT is setup of the holidays and that you don’t come back to an IT disaster.
These are my 5 top tips to check through before the business doors are shut for the start of the silly season.
1. Backups.
If you have automated backups, test that they are working appropriately and data is being backed up.
If you dont have an automated backup, then run a manual backup.
Make sure you take your backup offsite. It is no good leaving the backup hard drive connected to your server at the work office in the case that there is a theft or fire over the break. An offsite automated backup system is ideal.
2. Out of office email response.
Make sure all employees have setup an autoresponder on their email account. For a guide on how to do this in Gmail or Google Apps take a look at http://www.onsitehelper.com/index.php/blog (scroll down a little)
3. Power off.
Turn off all computers. If your computer equipment is not connected to a surge protector, it is best that they are unplugged from the wall. This case if there a power surge your computer equipment won’t be damaged. If you plan to work from home over the break and need access to your computer, then best leave it on. The monitor can still be turned off.
4. Lockup your server.
It is best to lock up your server in a room or cabinet while away. This will protect the server in case there is a break in during the holiday period.
5. Review your network security.
If no one is working over the break then disable remote access to the network. Often you can close open ports in the router, which may be a vulnerability in the network. Also disable the wireless network in your office. If you want to be really secure, turn off your internet router.
If you need any help with any of these items, feel free to contact Onsite Helper before we go on Holidays on 03 9999 3106 helpdesk@onsitehelper.com.

Out Of Office reply email

Before you finish up for your holiday break, it is important you notify people who email you to let them know you’re away and when you will be back. For those using Google Apps or Gmail, this is very easy to do. Just follow these simple steps. Log into your actual Gmail account (not the linked mailbox such as Microsoft Outlook or Apple Mail). 1. Go to www.gmail.com. 2. Sign in with your email address and password (if you don’t know your password see bottom FAQ). 3. Click the Settings icon (looks like a gear) png;base6461f6b3106e5ee7f9. 4. Select Settings. 5. Scroll to the bottom of the page and under Vacation responder, select on. 6. Enter your dates to when it will start and end. 7. Enter the subject. E.g Out Of Office. 8. Type in your message, if you want to be fancy you can change the fonts, colours and even add a christmas picture. 9. Tick if you wish to only reply to your contacts or people in your company. 10. Save Changes and you’re done. If setup correctly you wont need to turn this off when you return to work as you have specified the end date for its automatic removal. In the case that you extend your holiday, don’t forget to adjust the end date. FAQ’s Q: Do I need to set this up on my computer, laptop and mobile phone? A: No. As it is setup on the server it applies on all your devices. However you do need to do this for every individual email account. Q: I don’t know my Gmail password, I use Microsoft Outlook to email, which never requires a password. A: Best to ask the person who setup your email address in Outlook. Otherwise you could run a program that extracts the saved password in your email program. For windows we recommend mailpv by nirsoft. http://www.nirsoft.net/utils/mailpv.html A: For those using Apple, you can recover the password from an inbuilt app called keychain. Applications>Utilities, find the referred to keychain, double click on it, checkmark the Show Password. For more tips and tricks on using Gmail, click this link

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Setup Google Workspace With Onsite Helper today!

Onsite Helper - Australia's top Google Partner

Your business can also enjoy these new features and more when you upgrade to Google Workspace with Onsite Helper today!

Onsite Helper specialises in Google Workspace migration, managed IT systems and solutions, and onsite IT support. We provide free cloud service consultation and a free IT security audit. We’ve helped hundreds of businesses in Melbourne, Victoria and all over Australia, and we are more than happy to work with you as well.

Click the button below and call us today!

Closed for Christmas email footer

An easy and popular way to notify customers of your business closing period during Christmas is to add a message to your email footer when sending out client corresponding emails.
This approach is made easy for businesses using Google Apps. It can be set up automatically by applying the message, in a similar way to attaching a signature, to all staff auto reply emails during the Christmas break.
This “message footer” can be attached to all types of email correspondence whether it is sent or responded to in Microsoft Outlook, Apple mail, Gmail or even through the mobile phone.
It is simple, easy and efficient! Pretty cool huh!
The process is very quick to setup if you only want a text message. If you wish to insert an image then it will take a few more minutes as it is a little trickier.
To set this up in Google Apps, you will need to have access to an account that can login to the Google Admin console.

  1. Sign in to the Google Admin console. https://admin.google.com
  2. Do one of the following:
    • In the classic Admin console, click Settings > Gmail.
    • In the new Admin console, click Google Apps > Gmail > Advanced settings.
  3. Scroll down to the Append footer section:
  4. If the setting’s status is Not configured yet, click the Configure button near the right edge of the window (the Add setting dialog box opens).
    • If the setting’s status is Locally applied, click Edit to edit an existing setting (the Edit setting dialog box appears), or click Add another to add a new setting (the Add setting dialog box appears).
    • If the setting’s status is Inherited, click View to view the inherited setting, or click Add another to add a new setting (the Add setting dialog box opens).
  5. Type the content for the footer, and optionally use the formatting tools provided.
  6. You can insert an image, but the image needs to be sitting on your website as it needs to be a link to the URL.
  7. Optionally you can select append the footer to internal messages being sent within your organization. (probably not necessary for Christmas message)
  8. When you are finished, click Add Setting or Save to close the dialog box.
  9. Click Save changes at the bottom of the Email settings page.
  10. Test the footer by sending a message to an address outside of your domain. Note that there may be some delay in saving the changes and having them take effect on new mail.

Important. After you return to work from your break, don’t forget to remove or change the email footer. I recommend you setup a reminder in your calendar to pop up first thing when you return.
As a Google Apps partner we do this for many businesses. If you need help setting this up please feel free to contact us for help.
For more tips and tricks to using Google Apps, take a look at our website http://www.onsitehelper.com/index.php/resources/google-apps
Have a safe and happy holiday. See you in the new year!

Windows XP – a dying breed and for good reason

The news has been around for a while now but for those who have not heard and are users of Windows XP, take heed.
From 8 April 2014, Microsoft is ending its Windows XP support. Windows XP was launched back in October 2001. As part of Microsoft’s ten year Support Lifecycle Policy, Microsoft has been providing users with periodic new security updates and patches. However, this ends as of 8 April 2014.
What does that mean for users of Windows XP? The reliance of an operating system which is over a decade old means that businesses running it are doing business at half the pace of their competitors and encountering obstacles that no one else faces anymore. Businesses using the unsupported operating system post April 2014 will open their businesses up to the ever evolving and sophisticated cyber threats leaving their data, customer and credit card information unsecured.
The good news is the trend is shifting. Businesses on Windows XP are taking heed. The usage of Windows XP has fallen to 31.22% in early 2013 and with the looming support cut-off quickly advancing, this should fall to 20% once the time comes.
Moving forward may seem scary for users of Windows XP but it will do wonders for your business. Windows 8 activation is in excess of 100 million licences and it is a better time than ever to embrace the new and improved technology.
Onsite Helper have helped many businesses make the transition from XP to Windows 7 or 8. Whether we upgraded the operating system on their current hardware or replaced the entire computer with a new one. Our customers have had a smooth transition and ongoing support during this process.
Feel free to contact us for a free recommendation on which option would best suit your business.

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